Night IT support

Every business has different needs. We provide IT support at night when your IT service representatives are asleep.

We want your clients to contact us whenever they need help, before missed deadlines or opportunities that can cost your business money. This is why the EFSOL IT team adheres to the best customer service standards.

EFSOL IT Team has been helping businesses and organizations of all kinds and we look forward to assisting your company. We take pride in having highly knowledgeable, professional and friendly techs that know how to get consistent and reliable results. Time is precious in the business world, and you simply can’t sit around and wait to get the service and support you require to be fully operational. This is why we offer assistance when you need it and can even connect to your computer remotely.

  • Night IT Hotline
  • Personal IT Engineer
  • ITIL Standard
  • Microsoft, MikroTik and Cisco-certified engineers
100+
certified professionals
on one team
5 200+
of our customers
worldwide
15 years
of customer
service business

EFSOL IT service helps your business resolve a wide range of issues and supports many types of devices:

Virus & Malware Removal

Virus & Malware Removal

Ensuring safe, secure and functioning workstations and servers free of malicious software, should be vital to any business or organization. Achieving this goal is essential for both data security and productivity.

Office Internet Connectivity

Office Internet Connectivity

It is critical for your company to have a working internet connection. If an outage does occur, we’ll be here to communicate directly with your ISP. This saves you the hassle of handling this situation yourself.

System Tune-Ups

System Tune-Ups

Basic preventative maintenance of workstations and servers ensures a fast, efficient and productive work environment.

Email Management

Email Management

Email issues are not always simple. We can assist with any email issue, from basic setup to advanced troubleshooting of your email server. We’ll ensure that email is working properly for your entire team.

Business Data Backup

Business Data Backup

Your company data is the core of many important functions. Utilizing encrypted cloud data backup is a fast, efficient, secure and reliable way to back up all of your company data. This fact is true for both workstations and servers.

Program Errors & Crashes

Program Errors & Crashes

Your organization depends on productivity and the ability to complete the required work. When the software isn’t functioning properly, neither are your employees. Quick resolution of software issues keeps things running smoothly.

Windows Workstations support

Windows Workstations support

Windows is the most commonly used operating system for office workstations. We support Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10; including professional versions.

Apple Mac OS support

Apple Mac OS support

Mac OS is the best choice for some businesses and organizations. We fully support Mac OS X 10.5 and above, along with commonly used Apple software products.

Printers & Multifunctions

Printers & Multifunctions

Printing, scanning and faxing are common tasks in a typical office environments. As such, it’s important that all printers and related devices, are properly set up and configured so that they operate in an optimal manner.

Training & Guidance

Training & Guidance

Not all your employees will be well-versed in your technology and software. When questions arise, our techs are readily available to provide the needed guidance.

Antivirus & Security Software

Antivirus & Security Software

Server and workstation security is absolutely essential for all organizations. Properly functioning antivirus and security software are crucial in ensuring that this security is in place.

Smartphones & Tablets

Smartphones & Tablets

Smartphones and tablets are becoming more prevalent in the workplace as a valid means of accomplishing job-related duties. It’s essential to have a tech team familiar with different mobile devices and operating systems.

Endpoint & Firewall

Endpoint & Firewall

Your company network requires greater protection than a residential network. Utilizing a hardware firewall and implementation of endpoint security measures fend off malicious attacks and malware.

Windows Server support

Windows Server support

Many organizations utilize Windows Server as a key piece of equipment to maximize their IT capabilities. From file sharing to user management, a Windows Server environment can be very valuable.

Technical Liaison

Technical Liaison

It’s not uncommon for organizations to partner with a number of different hardware and software providers. When support is required, we’ll be there to work directly with your vendors to resolve any technical issues.

Why is our IT service superior?

24/7 IT monitoring system

24/7
IT monitoring
system

Our company uses a round-the-clock IT monitoring and failure prevention system, which is connected to all our customers. It allows to monitor the performance of all systems.

ITILv4

ITILv4

Providing services according to the international ITIL system guarantees high and stable quality of IT support. Strict compliance with the ITIL methodology allows to systematically monitor the resolution of all incidents and work to prevent them in the future.

System routine maintenance

System
routine maintenance

IT structure requires constant maintenance, so we provide a system of routine operations. This approach reduces the number of failures in IT systems.

We know what to do In force majeure

We know what
to do In force majeure circumstances

We work out force majeure measures in advance, and conduct drills once a quarter. Thus, our customers can be assured of the security of their business.

HelpDesk

HelpDesk

Our task management system allows the client to set tasks for our employees, monitor the progress of their implementation and display reports on the work conducted. Based on this, each client can independently control the quality of IT services.

Proven solution

Proven solution

We have developed ready-made solutions and corporate standards of IT support. We focus on innovative technologies, but do not apply them until we have studied them thoroughly and are convinced of their stability and financial feasibility. Our proven solutions are the key to the efficiency of your business.

Unlimited support at night without a price increase

We offer a flat monthly rate based on how many devices you need to service. The service is unlimited, so you can contact us as many times as needed.

We will draw up an individual tariff plan for you on request.

Unlimited support at night without price increase

Guaranteed quality

In order to provide quality IT services, we have based our work on ITIL methodology. We conclude a quality of services agreement with every client, stipulating our guarantees. ITIL is the most common and authoritative methodology in the world, which describes the best practices of organizing the operation of departments or companies that are engaged in the provision of IT services.

The company’s quality management system complies with the ISO 9001: 2015 international standard, which is confirmed by annual certification.

We know your business has to work non-stop. We guarantee to provide you 15-minute assistance at night whenever you contact us.

ITIL ISO 9001

Why do customers trust us?

Saving Client money

Save
money

Personal It engineer

Personal
IT engineer

Team of certified It professional

Team of certified
IT professionals

The distribution of tasks uses Kanban

Kanban-based task
distribution

Commercial data security

Commercial
data security

Experience since 2004

Experience
since 2004

Our customers all over the world

Flamco Meibes
Billa
Penta
Jeremiasinc
Huchentec
Lantmannen Unibake
Moeller
GNC
Borjomi
Lifan

7 steps to obtain our services

1
Send a request
2
Get expert advice
Get expert advice
3
We audit your it structure and send you a commercial offer
Get an audit of your IT structure and receive a commercial offer
4
Conclude a contract and pay for the service
Conclude a contract and pay for the service
5
Optimize your it structure
Optimize your IT structure
6
We set up systems of it monitoring and routine inspections
IT monitoring systems and routine inspections are set up
7
We transfer your it structure for support to our it engineers
Your IT structure is switched to our IT engineers for support

Our technology partners

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